Shipping policy

Last updated: 28 August 2026

This Shipping Policy applies to purchases made from Inferno Body Jewellery by approved wholesale customers and professional businesses.

Order Processing

Orders are prepared and dispatched according to the shipping method selected at checkout.

We aim to process orders promptly; however, processing times may vary during busy periods, public holidays or where an order requires additional verification. Once an order has been dispatched, customers will receive available tracking information by email.

Delivery Times

Estimated delivery times displayed at checkout are provided as a guide only and are not guaranteed. Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs clearance, public holidays, strikes, weather conditions or other transportation disruptions.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order. If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping charges may apply for redelivery or reshipment.

Please contact us as soon as possible if you notice an error in your delivery information. We cannot guarantee that an address can be changed once an order has been dispatched.

Customs, Duties & Import Taxes

Customers outside the European Union are responsible for any customs duties, import VAT, taxes, tariffs, brokerage fees or other charges imposed by the destination country. These charges are not included in our product or shipping prices unless explicitly stated otherwise. Customs procedures may also cause additional delivery delays.

Delivery & Proof of Delivery

An order will be considered delivered when the carrier records successful delivery to the address supplied with the order.

Customers should inspect their order promptly upon delivery. Claims concerning faulty, damaged, missing or incorrectly supplied products are governed by our Refund & Returns Policy: https://infernobodyjewellery.com/policies/refund-policy

Packages Damaged in Transit

If a parcel arrives visibly damaged, please photograph the parcel and its contents before disposing of the packaging. Contact us within the notification period specified in our Refund & Returns Policy and provide your order number and photographs of the damage.

Undeliverable or Unclaimed Parcels

Where a parcel is returned to us because it was refused, unclaimed or could not be delivered for reasons outside our control, the customer may be responsible for any additional shipping or return charges incurred. Where appropriate, we will contact the customer to arrange redelivery.

Contact

For shipping enquiries:

Inferno Body Jewellery
Parnassou 4
174 56 Alimos
Greece

Email: info@infernobodyjewellery.com
Telephone: +30 21 2103 5509
Website: https://infernobodyjewellery.com