Refund policy
Last updated: 28 August 2026
This Refund & Returns Policy applies to purchases made from Inferno Body Jewellery by approved wholesale customers and professional businesses.
Inspection & 14-Day Notification Period
Customers are responsible for inspecting their order promptly upon delivery.
Claims relating to products that were:
- faulty or damaged when delivered;
- incorrectly supplied;
- supplied in the wrong quantity; or
- otherwise affected by a fulfilment error
must be reported to Inferno Body Jewellery within 14 calendar days from the carrier's recorded proof of delivery. Claims made after this period may not be accepted, except where otherwise required by applicable law.
When contacting us, please provide your order number, details of the issue and photographs or other reasonable evidence where requested.
Hygiene-Sensitive Products & Change-of-Mind Returns
For hygiene and safety reasons, body jewellery and piercing tools cannot be returned or exchanged due to a change of mind, incorrect product selection or because the customer later decides they require a different product.
This includes, for example:
- ordering the wrong jewellery size;
- choosing the wrong tool;
- deciding that another design or product would be preferable;
- ordering more stock than required; or
- deciding that the product is no longer needed.
Because we cannot verify whether returned jewellery or piercing tools have been used, handled in a clinical environment or otherwise exposed after delivery, these products cannot safely be returned to stock for resale.
This restriction applies even where the product appears unused. It does not apply where a product was faulty, damaged or incorrectly supplied by Inferno Body Jewellery.
Faulty, Damaged or Incorrectly Supplied Products
Where a product was faulty, damaged or incorrectly supplied, please contact us within the 14-day notification period stated above. For example, if a different piercing forceps is supplied from the one ordered, the incorrect item may be returned and the correct product supplied.
Where a claim is approved, we may request that the affected product is returned before the claim is completed.
Original packaging is not required.
Depending on the circumstances and the customer's preference, an approved claim may be resolved by:
- supplying the correct or replacement product;
- issuing a refund to the original payment method; or
- issuing store credit.
Returns of Other Eligible Products
Products that are not subject to hygiene or safety restrictions may be eligible for return where the request is submitted within 14 calendar days from proof of delivery.
Eligible returned products must be unused, complete and in a condition suitable for resale. Original packaging is not required unless the packaging forms an integral part of the product itself.
Please contact us before returning any product. Returns sent without prior authorisation may not be accepted.
Refunds & Store Credit
Where a refund is approved, the customer may choose between:
- a refund to the original payment method, where available; or
- store credit for use on a future Inferno Body Jewellery order.
Store credit will only be issued where the customer chooses this option. Refund processing times may vary depending on the payment provider or financial institution.
Return Shipping Costs
Where a return is required because a product was faulty, damaged or incorrectly supplied by Inferno Body Jewellery, we will cover or reimburse reasonable return shipping costs. For other eligible returns accepted under this policy, return shipping costs are the responsibility of the customer unless otherwise agreed.
Products must not be returned before contacting us and receiving return instructions.
Contact
For return, refund or order-related enquiries:
Inferno Body Jewellery
Parnassou 4
174 56 Alimos
Greece
Email: info@infernobodyjewellery.com
Telephone: +30 21 2103 5509
Website: https://infernobodyjewellery.com
