Refund Policy

All you need to know about our Returns and Refunds Policy. Learn how we handle exchanges and refunds within 14 days for incorrect or faulty items, ensuring a hassle-free shopping experience.

We are committed to ensuring the satisfaction of our customers. Our returns and refunds policy is designed to ensure that you have a seamless shopping experience. Please review the following terms carefully:

Returns & Exchanges

  • Time Frame: You have 14 days from the date of the initial purchase to request a return or exchange.
  • Condition for Eligibility: To qualify for a return or exchange, the item(s) must be unused and in the same condition that you received it, including the original packaging.
  • Wrong Item Sent: If your order has been incorrectly fulfilled by our team, please contact us immediately. We will arrange for the pickup of the incorrect item(s) and send you the correct item(s) at no additional shipping charge.
  • Faulty Items: If you receive a faulty item, contact us as soon as you discover the issue. We will exchange it for the same item, subject to availability, and ship the replacement to you free of charge.

Non-Qualifying Conditions

  • After 14 days from your initial purchase, we cannot offer you an exchange or refund.
  • Exchanges are only available for the same item and are subject to availability.


If you are dissatisfied with our service and request a refund:

  • Shipping Costs: You are responsible for covering all shipping costs and custom fees for returning the item to us. The item must be in its original condition, pristine and unused.
  • Inspection: Upon receiving your return, we will inspect the item. We will then notify you of the approval or rejection of your refund based on the condition of the returned item.
  • Refund Process: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping for Returns

  • In the case of a faulty item or incorrectly fulfilled orders, as stated above, we will arrange pick-up of the item(s).
  • In the case of an approved refund, we will email you regarding the shipping details.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions regarding our Returns and Refunds Policy, please don't hesitate to contact us at

Inferno Body Jewellery reserves the right to modify this Returns and Refunds Policy at any time. We encourage you to review it periodically for any changes. Changes will take effect immediately upon their posting on our website.